ITSM Platform
Switch to smarter, simpler IT service management software for better service experiences, faster service delivery, and lower TCO with OpenText™ Service Management and Infonet’s expertise.
At Infonet we help businesses modernize IT operations with OpenText™ Service Management, a next-generation, AI-driven ITSM solution designed for today’s dynamic digital environments.
Built on a codeless, cloud-native platform, OpenText™ Service Management offers a powerful combination of automation, intelligence and flexibility to streamline service delivery and enhance the user experience across IT and enterprise services.
Whether you’re modernizing your IT operations or scaling service management across the enterprise, OpenText™ Service Management offers the agility, intelligence and flexibility to:
- Cut costs and complexity
- Elevate employee service experience
- Deliver ITSM and ESM faster
OpenText™ Service Management comes with ready-to-use, ITIL-aligned workflows that can easily scale to support complex enterprise needs.
Its modern, containerized design keeps infrastructure light and lifecycle management simple – resulting in a lower total cost of ownership.
Key Features of OpenText™ Service Management:
- AI-Powered Efficiency
Leverages built-in machine learning to automate ticket classification, routing, and resolution reducing response times and minimizing outages. - Codeless Configuration
Enables rapid customization of workflows, processes, and apps—without writing a single line of code. - Modern Self-Service Experience
Offers a user-friendly portal and virtual agents that empower users, reduce ticket volumes, and boost satisfaction. - Flexible Deployment Options
Deploy as SaaS, on-premises or in the cloud, whatever fits your infrastructure and compliance needs. - Scalable, Secure and Cloud-Native
Built on a container-based architecture that supports seamless scaling, faster updates, and enterprise-grade security.
